Budget / EC contribution
179 770 EUR / 161 793 EUR (90%)
City Municipality of Paliula, Serbia
As a part of general medium term objective, City Municipality of Palilula intends to improve its public services (including development of e-services) by mainstreaming and speeding up all core internal procedures that support client services. The project intends to improve service delivery in Palilula municipality by introducing new IT solutions for integrating the municipal administration, for establishing inter-municipal communication and for introducing new e-services.
Main activities are: transferring know-how from Estonian partner, software development the communication layer between the existing information systems of Palilula (Document management system and Contact Center), developing software for automatic communication layer between BEOKOM’s and Palilula communication systems, development the roadmap for further development of e-services, improving municipal procedures, conducting trainings of municipal staff, preparing a strategy for e-services development and plan for development the automatic communication layers in Zvezdara municipality.
The project intends to improve service delivery in Palilula municipality by introducing new IT solutions for integrating the municipal administration and for introducing new e-services. Overall objective is to increase the capacity of management and service delivery in Palilula municipality in accordance with requirements of the EU integration process.
Specific objectives are to: