Official title of the project

“Development of Service delivery in Palilula Municipality”

Project information

Region / City
Cities
Belgrade-Palilula
Total budget of programme / project

Budget / EC contribution

179 770 EUR  / 161 793 EUR (90%)

Implementation period
2011. Mar - 2012. May
Expected results
  • EU model about efficient functioning and implementation of e-services introduced
  • Software for automatic communication layer is developed for integrating the existing information system (document management system and Contact Center) within Palilula municipality.
  • Inter-municipal communication established – software for automatic communication layer with City of Belgrade Contact Center (BEOKOM) established.
  • The capacity of municipality employees increased for processing the available data and inquiries from citizens and enterprises
  • Roadmap with financial estimations for further development  of  e-services prepared
  • The strategy for e-services development in Zvezdara municipality prepared
  • The knowledge and main lessons learned are multiplied to other Serbian municipalities
Beneficiary

City Municipality of Paliula, Serbia

Partners
  1. Tartu City Government, Estonia

Summary of the project

As a part of general medium term objective, City Municipality of Palilula intends to improve its public services (including development of e-services) by mainstreaming and speeding up all core internal procedures that support client services.  The project intends to improve service delivery in Palilula municipality by introducing new IT solutions for integrating the municipal administration, for establishing inter-municipal communication and for introducing new e-services.

Main activities are:  transferring know-how from Estonian partner, software development the communication layer between the existing information systems of Palilula (Document management system and Contact Center), developing software for automatic communication layer between BEOKOM’s and Palilula communication systems, development the roadmap for further development of e-services, improving municipal procedures, conducting trainings of municipal staff, preparing a strategy for e-services development and plan for development the automatic communication layers in Zvezdara municipality.

Programme/Project objectives

The project intends to improve service delivery in Palilula municipality by introducing new IT solutions for integrating the municipal administration and for introducing new e-services. Overall objective is to increase the capacity of management and service delivery in Palilula municipality in accordance with requirements of the EU integration process.

Specific objectives

 Specific objectives are to:

  1. To simplify and speed up municipal services for citizens and enterprises.
  2. To reduce administrative burden and increase transparency of municipal information
  3. To introduce new e-services according to EU standards.
  4. To increase the capacity of municipality of Palilula to process available data.
  5. To increase the flows of information and inter-municipal communication.