Official title of the project

Further development of the education function of Tax Administration through initial training of employees

Project information

Region / City
Total budget of programme / project


Implementation period
2010. Nov - 2012. May
Expected results

The expected results of the project are

  • Enhanced quality and improved capacity of the Education function of the Tax Administration in accordance with EU best practice. This will involve the preparation of methodologies and procedures for preparing an Annual Training Plan and Programme as part of a Serbian Tax Administration human resources strategy.
  • Development of strategy and long term goals of the Tax administration, improvement in the motivation of staff and improved awareness of the Strategy.
  • Improve the administrative capabilities of the Tax administration in its implementation of tax legislation, fight against corruption, cross –border crime and evasion of tax obligations. This will be achieved by enhancing the capacity of the education and training function of the Tax Administration including train the trainers programmes.
  • Improving and developing taxpayer service and communication, audit and collection functions within the Tax Adminis

Tax Administration of the Republic of Serbia

Summary of the project

Serbia is a potential candidate country for membership of the European Union. Since 2003, it has been receiving various kinds of assistance to help it to meet the criteria for membership, including funding for Public administration reform. This included the formation, in 2003, of the Tax Administration as a special department of the Ministry of Finance (its Head Office being in Belgrade), with the primary task of carrying out the assessment, audit and collection of public revenues. At the same time, a Sector of Communication and Education was formed, and later the positions of full-time Training Co-coordinator and Trainers were introduced along with four Tax Administration Education Centers in Belgrade, Novi Sad, Nis and Kragujevac. In December 2008, a public administration reform programme began, of which the Tax Administration is a part. However, staff retention as well as recruitment is a continuing problem with the result that the workload is too high for the inadequately trained staff to manage effectively. There is thus a need for increased and improved training and instruction that directly reflects the current and future needs of the Tax administration. The objective of the project is defined within the ToR as being "to contribute to the establishment of a more transparent, client-oriented and efficient Tax Administration, while maintaining and increasing the level of tax collection." The main purpose is to provide technical support to the Tax administration to enhance its human resources capacity in accordance with EU best practice so that newly-recruited or rep

Programme/Project objectives

The overall goal of the project is to enhance the capacity of the Human resources function of Tax Administration by advising upon the development of a Human resources strategy, training programme and plan and improving awareness of the strategy. This will involve working with the education and training sector of the Tax administration, in order to ensure that the training programmes currently being implemented are appropriate and fit for purpose. Specific activities will include, updating the Training of trainers, assisting in the development of modern approaches of education and training as well as developing training manuals, teaching aids and appropriate documentation. New training programmes will be developed and these programmes will be piloted and fully rolled out before the end of the project. These programmes will be carefully m

Specific objectives

Specific objectives (up to 1000 characters) Preparation of methodologies and procedures for preparing an Annual Training Plan and Programme. Assist with the development of the strategy determining the future direction for Tax administration which will further develop the concept of a Tax Academy. This includes the production of a policy paper on the funding of the proposed academy and the potential for charging for its services. Support and enhance the further Development of the Education centres including evaluating the potential for video conferencing as a teaching aid. Develop the concept of Training of Trainers (TOT), Methodologies and training material for ToT, Perform Training of Trainers. Perform training of new tax administration personnel (newly employed or reassigned) in a number of modules/courses. Minimum of 3 modules for a minimum 120 employees per module. Overall Evaluation report with recommendations for redesigning the training plan and materials. Proposals for the