Official title of the project

Support to Public Administration Reform

Project information

Efficiency, transparency and accountability of central and local administration; optimisaton of administrative resources
Region / City
Total budget of programme / project

Total Budget: 11,915,000 EUR

EU Contribution: 11,250,000 EUR

National Co-financing: 465,000 EUR

Council of Europe contribution: 200,000 EUR

Implementation period
-0001. Nov - -0001. Nov
Expected results

Result 1: Increased professionalisation of the civil service through further development of the system for civil servants’ professional training as part of the human resources management system, in line with the Strategy for professional training of civil servants in the Republic of Serbia and the Action plan for its implementation.

Result 2: Further development of e-Government   at central and local levels, data exchange between state bodies, national registers and government ICT infrastructure.

Result 3: Enhancement of effectiveness and administrative capacities in local self-government units through establishment of a professional training system and improved Human Resources Management (HRM) function, local finances and preparation and implementation of local strategic and project planning documents


Ministry of Justice and State Administration;

Ministry of Regional Development and Local Self-government

Standing Conference of Towns and Municipalities

Local self-government units

Target Groups

Civil servants

Local administration employees

Citizens, private businesses  and other users of public administration services

Summary of the project

In November 2004, the Government of the Republic of Serbia adopted the Strategy of Public Administration Reform with the Action plan for its implementation. Strategic-level management of public administration reform has been entrusted to the Public Administration Reform Council chaired by the Prime Minister, while the Ministry in charge of public administration and local self- government has taken over the responsibility for its implementation in practice. The main objectives of the reform are creation of a democratic state based on the rule of law, accountability, transparency, economy and efficiency as well as creation of a citizen-oriented public administration capable of offering high quality services to citizens and the private sector at reasonable costs.  The strategy is based on five basic principles: decentralisation, depoliticisation, professionalisation, rationalisation and modernisation of public administration. These principles are the key areas for reform process and their full implementation is the ultimate goal of public administration reform, which essentially means creating a "European" public administration in Serbia.

Programme/Project objectives

To contribute to establishing an efficient, effective and service oriented public administration, in line with the principles of the Public Administration Reform Strategy and the European Administrative Space by facilitating implementation of key priority public administration reform initiatives related to the central and local administrative level, including:

-full establishment of the systems for professional training of civil servants,

-further development of e-Government,

-establishment of the system for professional training of local self-government (LSG) units’ employees and further introduction of human resources management function in LSG units,

-strengthening LSG units’ capacities to plan their development and improve service delivery

More details on project
  1. Technical assistance

Name:  Support for  Further Development of the System for Professional Training of  Civil Servants

Budget: 1.5 MEUR

Brief summary of the project: (approx. 1000 characters)

This project will cover the following activities: development of standards and detailed procedures relating to civil servants professional training programmess and to their evaluation; preparation of appropriate legislation in order to introduce developed standards and procedures relating to conduction and evaluation of the training programmess; development and establishment of system of records; preparation and implementation of plan for development of institutional capacities within the institutional framework for civil servants professional training (as set by the Strategy); establishment of cooperation with institutions responsible for civil servants professional training in EU countries; .All these activities will represent a continuation of the  ongoing IPA 2010 project.

  1. Technical assistance

Name: Support for further development of e-Government 

Budget: 2 MEUR

Brief summary of the project: Measure will be implemented through one service contract which should cover the following activities: provision of support for establishment and quality improvement of at least 3 selected G2C and G2B e-Services from the set of 20 basic e-Government services (beyond the 3 e-services supported under ongoing IPA 2010 project) an their deployment on existing “basic cloud” ICT infrastructure; definition of resources needed from the administrative bodies at all levels to perform tasks related to the functioning e-Services; provision of background legislation for e-Services practical implementation as well as best case practices and recommendations; integration of existing e-Services into the “basic cloud” infrastructure; definition of standards for the establishment of a single “one-stop-e-shop” in LSG units

  1. Contribution Agreement with the Council of Europe, PAR SF Measure 3.1

Name: Strengthening of administrative capacities in area of local self-government

Budget: 2 MEUR

Implementation of measure 3.1, human resources management and development at local level administration, to be implemented by the Council of Europe, is conditioned with adoption of Law on local government employees, Law on their salaries and the National training strategy for LSG. Project implementation cannot start before these three documents are adopted.

Implementation of this project should cover the following activities: preparation of new and revision of existing regulations in line with the Action plan for the implementation of the Strategy for professional training of local self-government units employees; provision of support for establishment of institutional framework of the system for professional training of these employees; definition of procedures for conduction of training needs analysis, preparation of professional training programs, keeping of records, conduction and evaluation of trainings; provision of support for policy making in this area; support to the Ministry in charge for local self-government for monitoring of application of new regulations and establishment of functions related to human resources management; identification and introduction of potential improvements and preparation and application of additional models and tools in local administrative units; provision of support to local units in application of models related to key human resource management tasks  developed in ongoing IPA 2007 project; support for promotion of objectives and principles of reforms in area of human reosource management in local self-government units, with emphasis on issues of ethics and transparency, etc.

  1. Direct Grant Agreement with the Standing Conference of Towns and Municipali

ties, PAR SF measure 3.2


Budget: 1.3 MEUR

Brief summary of the project:

EU Exchange  programme will further support strategic planning, including sector strategic and action planning support (at least 10 LSGs in developing sector plans and at least 10 LSGs in developing action plans), as well as support harmonization of municipal strategic documents with national/regional strategies and policies. Also, EU Exchange 4 will directly address the issues of formal integration of SLAP IS into national procedures and consequently the use of SLAP IS as a project pipeline for identification of the municipal infrastructure projects for national and EU funding. Further, technical assistance wil be provided in programme and capital budgeting development, including alternative source of financing (at least 10 LSGs in devel